Refunds & Cancellations

You can cancel your place from your dashboard at any time up to the day before the gathering. If you've paid, request a refund by emailing us before that point and we'll consider it.

Refunds before the cut-off are decided case by case. We're reasonable about genuine reasons like illness, a family emergency, work travel. Tell us what happened.

Once the day of the gathering has begun, we cannot refund your payment whether you cancel, don't turn up, or leave early. By then the venue is booked and the headcount is fixed.

The same applies if you're removed from a gathering for breaking our code of conduct.

• If we cancel a gathering, you get a full refund. You don't need to ask.
• If we significantly change the date, time or venue and you no longer want to attend, tell us before it starts and we'll refund you in full.

On gatherings that need approval, you pay only after we approve you. Nothing is charged while your request is pending, and nothing is charged if we decline it.

Refunds go back to the same method you paid with, through Razorpay. Once we've approved one, it normally reaches you in 5 to 7 working days, depending on your bank. We can't refund to a different account.

If money left your account but your place never showed as confirmed, email us with the date and amount. Payments that can't be matched to a place are refunded in full.

Email us from the address on your account, with the name of the gathering and what happened. All the details are on the contact page. We reply within 24 hours and aim to settle it within 15 days.